Orders

Refund & return policy

Your satisfaction matters. If something is wrong with your order, we will walk you through next steps clearly — no maze, no fine print games.

1. Eligibility for returns

You may start a return within 15 days of delivery if:

The product is unopened and in original, saleable condition
The item arrived damaged or defective
You received the wrong product

2. Non-returnable items

We do not accept returns for opened or used products, or for promotional items, unless the item is defective or we sent the wrong product. Food safety and traceability come first.

3. How to start a return

Email lifevansa@gmail.com with your order ID, a short reason, and clear photos of the pack (and issue, if any). We reply with approval and return or replacement steps — including pickup details when applicable.

4. Refund timeline

After we receive and inspect the return, refunds go back to your original payment method within 7–10 business days, depending on your bank or wallet.

5. Late or missing refunds

If nothing shows after 10 business days, check with your bank or card issuer first. Still stuck? Write to lifevansa@gmail.com with your order ID and we will trace it on our side.

6. Shipping charges

Original shipping fees are generally non-refundable unless the return is because of our error (wrong item, defective batch we confirm, etc.).

7. Exchanges

We prioritise replacements when an item is defective or damaged in transit. For other exchange requests, contact lifevansa@gmail.com and we will advise what is possible per batch and inventory.

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