Refund & Return Policy

Your satisfaction is our priority. If you're not happy with your purchase, we're here to help.

1. Eligibility for Returns

You may initiate a return within 15 days of receiving the product if:

• The product is unopened and in original condition
• The item was received damaged or defective
• You received the wrong product

2. Non-returnable Items

We do not accept returns for used products or items purchased during promotions unless defective.

3. How to Initiate a Return

Email us at returns@vansalife.com with your order ID and reason for return. Once approved, we'll provide return instructions and pickup details.

4. Refund Timeline

Refunds are processed to your original payment method within 7–10 business days after we receive and inspect the returned product.

5. Late or Missing Refunds

If you haven’t received a refund after 10 business days, check with your bank. If the issue persists, email us at support@vansalife.com.

6. Shipping Charges

Shipping charges are non-refundable unless the return is due to a VansaLife error.

7. Exchanges

We replace items only if they are defective or damaged. For exchanges, contact us at support@vansalife.com.

We’re always here to support your wellness journey. Thank you for trusting VansaLife.